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Zoho CRM

Affordable CRM for growing companies.

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Vendor

Zoho

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4.4out of 5.0
501ratings·3written
The brief

What it is.

Affordable CRM for growing companies.

Zoho CRM offers a deep feature set across sales, marketing and customer support at a price small businesses love.

The reception

What people say.

3 written · 498 star-only

Add your take
  • 01Review

    Mateo CostaSolutions Architect

    Mar 5, 2026

    A workflow tool that understands workflows

    Came in skeptical— the empty states are useful, with sample data you can play with. permissions are granular without being a maze, which is rare in this category. Anchored our toolchain for the foreseeable future.

    Pros
    Good docs; Granular permissions; Clean audit log
    Cons
    Sandbox is a separate SKU; Onboarding videos feel dated
  • 02Review

    Ravi DvorakHead of Marketing

    Feb 21, 2026

    Finally, a tool that respects our time

    Brought it in for a single workflow, ended up using it for everything. integrations are first-party where it counts and webhook-friendly elsewhere. the bulk-edit flows are the fastest I've used in any tool of this shape. Becoming the default recommendation in our slack.

    Pros
    First-class SSO/SCIM; Powerful search; Good docs
    Cons
    Some integrations are second-party; Webhook retries cap at 24h
  • 03Review

    Kenji PatelSales Engineer

    Jan 14, 2026

    The defaults are right

    Replaced a Frankenstein of spreadsheets with this: the empty states are useful, with sample data you can play with. support replies in business hours with humans who've used the product. A rare tool that fades into the workflow.

    Pros
    Clean audit log; Good docs; Great keyboard shortcuts
    Cons
    GraphQL coverage trails REST; Limited offline mode